RunOps Digital

Incident response

RunOps is invite-only while in Preview. Ask someone on RunOps to share this with you, or request access. Request access Got an invite? Open your link

Got an invite? Open the link you were sent. No invite yet? Write to system@mylinchpin.tech.

What it is

Assess, contain, communicate, fix and learn. Start it the moment something breaks.

Who it's for: a small team that needs a calm order of work when things go wrong.

The steps

Acknowledge and assess the impact Owner· after 1 hour
Contain the problem Helper· after 2 hours
Tell the people affected Owner· after 3 hours
Fix the cause Helper· on day 2
Confirm things are back to normal Owner· on day 2
Write a short review Owner· on day 4
What happened, and when Owner· on day 4
What we will change Owner· on day 4
Approve the follow-up actions Approver· on day 5

What the other person gets

Put a name, an email address or a mobile number on a step. That person is told when it's their turn: by email, or by WhatsApp if you gave a mobile number, or in Telegram if they use it, or from a link or QR code you share yourself. They open it in any browser, type a 6-digit code, and see this run and nothing else of yours. They install nothing and pay nothing.

Make it yours

On the start form you choose the people and the start date. Once it is running, every step in your run is yours to change; the ready-made itself stays as it is.